Refund Policy

Return and Refund Policy

Thank you for choosing SHOPPOSTMALONES! Your satisfaction is our top priority. To ensure a seamless shopping experience, please review our return and refund policy outlined below.

Order Cancellation and Modifications

We understand that plans can change. If you wish to cancel or modify your order, kindly contact us within 12 hours of placing it. Cancellations cannot be processed once the order has been packaged or shipped.

  • Cancellation Fee: A fee of 6.9% + $1 applies to cover payment gateway, warehouse, and platform costs.

Refund Policy

We are committed to your satisfaction. Refunds may be requested under the following circumstances:

  1. The product has not been delivered within the guaranteed timeframe (45 business days, excluding processing time).
  2. You received an incorrect or damaged item.

To request a refund or exchange, please provide:

  • Unpacking pictures and/or videos of defective items.
  • Your order number and full name.

Our team will review your request and respond within 24 hours on weekdays.

Return Policy

If you wish to return a product for reasons other than damage or error, please adhere to the following guidelines:

  1. Submit your return request, along with order details, to service@shoppostmalones.com.
  2. Items must be returned in their original, unused condition and packaging.
  3. Return shipping costs are the responsibility of the customer and will vary based on your chosen carrier.
  4. Returns must be postmarked within 30 days of purchase or 14 days of delivery, whichever is later.

Exchange Policy

We offer exchanges under the following conditions:

  1. Items undelivered due to a shipping carrier error will be replaced at no additional cost.
  2. If an incorrect address is provided by the customer, the replacement cost will be the customer’s responsibility.

Refunds or Returns/Exchanges May Be Refused If:

  1. The order includes pre-order or custom-made items (final sale unless defective).
  2. The order is in transit and cannot be canceled.
  3. Incorrect delivery information was provided by the customer.
  4. Delays are caused by customs holds or unforeseen circumstances.
  5. The return request is made outside the allowed return period.
  6. Items are returned without prior notification or authorization.

Delivery Failure

In the event of delivery failure, we will contact you via email. If you fail to respond or provide accurate contact details, we will not be held responsible for order loss.

Important Notes

  • International shipping may involve customs fees or additional expenses. To avoid these, carefully review your cart and shipping information before completing your purchase.
  • All inquiries or return approvals should be directed to service@shoppostmalones.com.

Need Assistance?

For any questions or further assistance, please contact our customer support team at service@shoppostmalones.com. We are here to ensure your shopping experience with SHOPPOSTMALONES is exceptional.